To record a delivery, simply click the Ready for pickup or Prepare Shipment button on the top right of the page.
Record a delivery by marking the order as ready for pickup or preparing a shipment
Delivery can be recorded on all the items in an order or only part of the order can be recorded for delivery.
When a store location marks production complete on all the items in an order, the system will automatically notify you to either inform the customer that the order is ready for pickup (if it’s a pickup order) or record shipping for shipping orders.
Notify customer to pickup the order or prepare a shipment for delivery
If you wish to change the method of delivery for the customer, you can simply click Record with a different method.You can record a partial fulfillment of an order. To do this, simply uncheck Deliver all items and manually enter the delivering quantities for each size in a line item in an order.
To record a pickup delivery method, simply confirm or edit the Recipient’s name and Phone number. You can leave a note for the customer if you want to.If you are only confirming the customer’s information, you can click Skip to proceed.
The customer must sign a pickup confirmation slip at the pickup time. This is to enable us to verify that the order has been picked up by the customer.The store will upload the signed copy of the pickup confirmation slip back to the system by scanning the slip and uploading it or by taking a picture of the signed slip with any smartphone and scanning the QR Code on the pickup details page.
You might want to have copies of the pickup confirmation slip available for ease of use. You can get that by clicking “More” on the menu sidebar and then downloading the pickup confirmation slip. You can download as many copies as you wish.
Click Request a Driver to prepare the delivery for the customer.
2
Confirm quantities and method
Confirm the quantities you’re delivering and click Proceed. Make sure to confirm the delivery method.
3
Choose Package Name and proceed
Make sure under “Package Name” the option “Bag” is chosen if you’re using a bag, amend the details, then click on “Proceed”.
4
Record shipment details
Shipment details will appear. Click on Record to proceed.
5
Download Packing Slip
You will be directed to the following page where you can download the Packing Slip.
When you download the Packing Slip, you will get a document similar to the one below. The Packing Slip includes a tracking link to track the order.
6
Track the delivery
To track a delivery, click on Delivery Record as shown below.
A side window will open up, click on Track Delivery to track the order.
You will get the following window to allow you to track the order.
There may be more than one attempt before a driver accepts the order. If the system keeps saying finding a driver that is fine. Sometimes the system finds a driver then it cancels because the driver refused the order.
ONLY the store can call the driver using their number, we are unable to call the driver using our number.
