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Communication with Customers

Please always use the system’s text messaging feature to communicate with any customer, this is important to make sure that our team is aware of any case in case they have to step in or if any customer wants to escalate things legally or file a dispute.

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Customer Requests & Changes

Please contact the SameDayCustom support team to handle this request as additional charges may apply.
Understand what the issue is and try to offer alternative solutions. If you feel that you reached an endpoint with the customer or that the SameDayCustom support team can handle the situation please let us know.
We tell our customers that they can bring their own garments but they have to leave a note at the checkout, so please pay attention to the notes our customers leave for us. Also, we inform them that it is the store’s decision to accept or reject the order, so if you reject the order we will refund the customer back.
we don’t refund the price of the blank garments, hence your payout won’t be affected.
If there are additional fees that need to be collected, you can do that and keep whatever you collected. However, please try not to overcharge and be fair with what you ask for as this will reflect badly on SameDayCustom

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Design Issues & Quality Control

This can be solved in two ways:
  • You can contact the customer directly, some of our vendors prefer this method as it provides faster results.
    • Check with the customer if they are fine with printing a pixelated design.
    • Propose amendments to the artwork, if feasible, and seek the customer’s approval.
    • Suggest providing an alternative artwork if the current one cannot be rectified.
  • You can contact the SameDayCustom support team and they will handle the case on your behalf.
it is important not to proceed with a pixelated design once you receive the order.
This can be solved in two ways:
  • You can contact the customer directly, some of our vendors prefer this method as it provides faster results.
    • Check with the customer if they have the right to print a copyrighted design.
    • Propose amendments to the artwork, if feasible, and seek the customer’s approval.
    • Suggest providing an alternative artwork if the current one cannot be rectified.
    • Recommend changing the artwork altogether if it is copyrighted or propose modifications to avoid any infringement of copyright laws.
  • You can contact the SameDayCustom support team and they will handle the case on your behalf.
it is important not to proceed with a copyrighted design once you receive the order
This can be solved in two ways:
  • You can contact the customer directly, some of our vendors prefer this method as it provides faster results.
    • Check with the customer if that is how they uploaded the design and they are fine with proceeding with the design.
    • Propose amendments to the artwork, if feasible, and seek the customer’s approval.
    • Suggest providing an alternative artwork if the current one cannot be rectified.
  • You can contact the SameDayCustom support team and they will handle the case on your behalf.
it is important not to proceed with a cut-off once you receive the order.
You can handle this request directly with the customer. However, if the customer wants to add more printing sides this has to go through the SameDayCustom support team as additional charges may apply.
For quick responses, use our system’s text messaging feature to contact the customer and consider the following options:
  • Propose amendments to the artwork, if feasible, and seek the customer’s approval.
  • Suggest providing an alternative artwork if the current one cannot be rectified.
Alternatively, you can communicate with our support team to handle this issue.

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Order Management

You can defer your orders for a specific period of time. You can follow the instructions outlined in the Resource Document.
This can be solved in two ways:
  • You can contact the customer directly, some of our vendors prefer this method as it provides faster results, informing them about the delay.
  • You can contact the SameDayCustom support team and they will handle the case on your behalf.
Based on our experience, customers can understand the delay in some cases. If you face some difficulties, our team can step in at any time.
If the issue can be solved quickly you can defer your order for a specific period of time. You can follow the instructions outlined in the Resource Document.If the issue will need more time and you cannot print any orders for a while, please contact our support team to pause your store from accepting orders
For quick responses, communicate with the customer through our text messaging system and consider the following steps:
  • Recommend an alternative product in stock, preferably with a similar color.
  • Suggest waiting for the availability of the required items and provide an estimated timeframe.
Alternatively, you can communicate with our support team to handle this issue.
For quick responses, contact the customer via text message using our system and consider the following actions:
  • Propose alternative colors available in the desired sizes.
  • Suggest waiting for the availability of the required colors and specify the expected time needed.
Alternatively, you can communicate with our support team to handle this issue.
For quick responses, reach out to the customer through our system’s text messaging feature and consider the following options:
  • Propose alternative sizes available.
  • Suggest waiting for the availability of the required size and specify the expected time needed.
Alternatively, you can communicate with our support team to handle this issue.

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Payout Issues

Check if you calculated the payout correctly:
  • The volume discount is given on the design level.
  • For example, if an order has 10 hoodies and 10 t-shirts, look up the payout per item (taking into account the discount coupon) for 20 hoodies and 20 t-shirts then multiply the payout by the actual quantity of each product.
If you calculate the total payout correctly and there is still a discrepancy, please contact the SameDayCustom support team for a payout revision

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Pickup, Shipping, & Delivery

Please follow the steps outlined in the Resource Document for generating the shipping label. If that doesn’t work, please contact our support team as you may be experiencing some technical difficulties.
Please follow the steps outlined in the Resource Document for downloading/uploading the pickup confirmation. Meanwhile, you can download the blank pickup confirmation through this link, where you can fill in the customer’s information.If that doesn’t work, please contact our support team as you may be experiencing some technical difficulties.
Please contact the support team to help you upload the document, if the issue is not solved our team will consider the order marked as fulfilled.
Please contact the SameDayCustom support team to handle this request.
Please contact the SameDayCustom support team to handle this request as additional charges may apply.