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For every new order that is assigned to your store, you will receive the following notifications:
  1. An email message.
  2. A browser notification.
  3. An automated phone call to the store, when there is a delay in accepting the order.
When orders are assigned to a store, they appear on the orders table with a status of New Order as shown below;

New order on the orders table

Clicking on the order will open the order details. You must accept new orders as soon as possible to start processing them.
  • Quickly accepting orders increases your rating as a vendor which will enable us to prioritize you for all future orders.
  • Declining orders often results in disconnecting your store from the platform except for extenuating circumstances such as: equipment breakdown, the store being closed for that day, or the customer requesting it.
  • Order Notes & Messages: Make sure you pay attention to all notes and messages from the customers.
To accept new orders, click the Accept Button on the order details

New order that comes into a store location